SHIPPING & DELIVERY
Nightingale Medical offers free shipping within much of Canada* on all orders of $100 or over, before taxes. If your order is less than $100 before taxes, we charge a flat $10 fee for shipping to those areas within Canada*. In the case of an emergency or for new patients being discharged from the hospital, we can ship next day to many urban locations.
*Remote areas of Canada, which include Northwest Territories, Yukon and Nunavut, are not eligible for the free shipping rate. Instead a flat rate of $20 applies. Please contact us for more information at 1-800-663-5111 or firstname.lastname@example.org
Shipments are delivered Monday to Friday, excluding Canadian statutory holidays. Shipments are delivered using courier or Canada Post, depending on your location. A tracking number will be provided to you after you place your order. Delivery times vary depending on your location. We keep most popular items in our warehouse for fast shipping. Items in our warehouse are generally shipped out on the same or next business day from the date you place the order (Monday-Friday). Items that are not in our warehouse (e.g. special order items) can take up to 2 weeks to be shipped from our warehouse. We will notify you of backorders, and when you should receive them.
For convenience, customers typically request three months of ostomy supplies per order.