SHIPPING & DELIVERY
Nightingale Medical offers free shipping within Canada* on all orders of $100 or over, before taxes. If your order is less than $100 before taxes, we charge a flat $10 fee for shipping within Canada*. In the case of an emergency or for new patients being discharged from the hospital, we can ship next day to many urban locations.
*Remote areas of Canada are not eligible for the free shipping and flat $10 shipping rate. Please contact us for more information at 1-800-663-5111 or email@example.com
Shipments are delivered Monday to Friday, excluding Canadian statutory holidays. Shipments are delivered using courier or Canada Post, depending on your location. A tracking number will be provided to you after you place your order. Delivery times vary depending on your location. We keep most popular items in our warehouse for fast shipping. Items in our warehouse are generally shipped out on the same or next business day from the date you place the order (Monday-Friday). Items that are not in our warehouse (e.g. special order items) can take up to 2 weeks to be shipped from our warehouse. We will notify you of backorders, and when you should receive them.
Ostomy orders of $100 or more will be shipped free of charge. Most of the time your supplies will arrive within 24 hours of an order being placed. In the case of an emergency or for new patients being discharged from the hospital, we can ship same day to many urban locations.
For convenience, customers typically request three months of ostomy supplies per order.